Refund & Cancellation Policy

Last updated: 13 October 2026

This policy explains how subscription cancellations and payment refunds work for Reachype. It forms part of our Terms of Use.

1. Who the seller is, and who takes your payment

Paid plans and credit packs are sold by the individual who operates the Reachype brand; we issue your invoice. The seller's legal name, address and tax details are on the Contact page and in the Distance Sales Agreement. Payments are collected through iyzico (iyzi Ödeme ve Elektronik Para Hizmetleri A.Ş.), a payment institution licensed by the Central Bank of the Republic of Türkiye. Your card details are stored by iyzico and never reach our systems. We initiate refunds; iyzico returns the money to the card you paid with.

2. Delivery

Reachype is a digital service; nothing is shipped. Your plan activates the moment your payment is confirmed and the credits it includes are added to your account — usually within seconds. When you buy a credit pack, the credits are added to your balance the same way, immediately. If a payment has been confirmed but your plan or credits do not appear, write to support@reachype.com.

3. Cancelling your subscription

You can cancel at any time, without giving a reason, from Settings → Plan in the app.

Cancellation takes effect at the end of your current billing period: you keep full access to your plan until that date, automatic renewal then stops, and your account returns to the free plan. Nothing is charged at the moment you cancel, and the period you have already paid for is not refunded pro rata — because your access to the service runs to the end of it.

4. Requesting a refund and the right of withdrawal

Under Türkiye's Distance Contracts Regulation, services performed instantly in an electronic environment, and services whose performance begins with the consumer's consent, are exempt from the statutory right of withdrawal; Reachype falls within that exemption and you confirm this at purchase. Even so, when you subscribe to a plan for the first time you may request a refund for any reason within 14 days of the payment — 30 days on an annual plan. If you have not started using the service in that time, you receive a full refund.

This applies to the first purchase only. Later renewals are not refunded; if you do not want the next one, cancel at any time before the period ends and keep using what you paid for until then (see section 3).

If you have started using it — for example by generating content with the credits included in your plan — the refund may be limited to the extent of the use. We will still look at your request: where usage has been light and the request is made in good faith, we would rather refund you.

Requests outside those windows are not guaranteed, but if a technical fault prevented you from using the service, write to us — we treat those separately.

5. Credit packs (one-time purchases)

Credit packs are one-time purchases, not subscriptions. When a credit pack payment is refunded, the credits that payment added to your account are reversed. If those credits have already been spent, your balance can go negative and is offset against your next top-up.

Credits are non-transferable and cannot be exchanged for cash. Unused credits may expire according to the rules of your plan; the current rules are under "How Kreatif credits are spent, and how long they last" on the pricing page.

6. How and when a refund is paid

Approved refunds are returned to the card you paid with. Once we have initiated the refund, the money typically reaches your account in 5–10 business days, depending on the bank that issued your card. That timing is outside our control and iyzico's. Refunds are made in the currency of the original payment.

If the refunded payment was for a subscription, that subscription ends with the refund and your account returns to the free plan.

7. Chargebacks

If something has gone wrong, please write to us before raising a chargeback with your bank — it is almost always the faster route to a resolution. Where a chargeback is opened, access to the service and the credits associated with the disputed payment may be suspended until it is resolved.

8. Contact

For any refund or cancellation request, write to support@reachype.com. Quoting the date of the payment and the email address on the invoice is enough for us to find it.